Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and BBOUNCE Pte Ltd ("BBOUNCE", "we", "our", or "us") and govern your access to and use of our fitness services, including but not limited to in-person classes, memberships, studio facilities, and digital services provided through our website, mobile application, and any associated platforms ("Services"). By using or accessing our Services, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree, please refrain from using our Services.

 

1. Eligibility and Acceptance

You must be at least 18 years old to access or use our Services unless you have obtained consent from a parent or legal guardian. By registering with BBOUNCE or attending any of our classes or events, you affirm that you are legally capable of entering into binding agreements and that the information you provide is truthful and accurate. If you are acting on behalf of a company or another legal entity, you confirm that you have the authority to bind the entity to these Terms.

 

2. Account Registration

To access certain features of our Services, you may be required to create an account. During the registration process, you must provide complete and accurate information and update it if changes occur. You are responsible for safeguarding your account credentials and are fully accountable for any activities or actions under your account, whether authorised by you or not. BBOUNCE shall not be liable for any loss or damage arising from your failure to maintain the confidentiality of your account.

 

3. Services, Class Credits, and Packages

BBOUNCE operates on a per-class credit system. Clients may purchase packages comprising a set number of credits, each of which may be used to book classes. We also offer time-based packages (e.g., unlimited monthly passes), which are subject to their own terms and conditions.

 

Payment & Validity:
All purchases are non-refundable and non-transferable unless explicitly approved by BBOUNCE. Class credits are valid only for the stated duration from the date of purchase and are strictly non-extendable, except in valid medical circumstances supported by relevant documentation.

 

Sharing of Packages:
Credit packages may be shared with others unless otherwise stated (e.g., unlimited and off-peak packages are non-shareable). Sharing must be declared at the point of purchase. The validity period of the package will be distributed evenly among all users. Once a package has been split or shared, no further changes may be made.

 

Booking & Attendance:
Class bookings must be made in advance via our designated booking system and are subject to availability. Clients are expected to arrive on time; those arriving later than 4 minutes after the scheduled class start time will not be allowed entry for safety reasons, and the class credit will be forfeited.

 

Cancellation & No-Show Policy:

• Cancellations must be made at least 10 hours before the class start time to avoid penalties.

• Late cancellations will result in the forfeiture of the credit and a suspension of booking access for two (2) weeks.

• No-shows will result in forfeiture of the credit and a suspension of booking access for four (4) weeks.

• For unlimited package holders, each late cancellation or no-show will lead to a deduction of two (2) days from the package validity and a corresponding suspension period as above.

 

Credit Transfers & Extensions:
Class credits may be transferred to another user for a fee, subject to management approval. Clients may request for a one (1) time extension of the validity of their class package for a fixed period (e.g., 30 days) for a fee. Complimentary extensions may be granted on a case-by-case basis for medical reasons with supporting documents.

 

Instructor Substitutions:
In the event of instructor illness or other unforeseen circumstances, BBOUNCE reserves the right to substitute instructors without prior notice. Such substitutions do not constitute grounds for refunds or class cancellations outside of the stated policy terms.

 

4. Health and Safety Acknowledgement

Participation in our fitness classes involves physical exertion and inherent risks. By attending classes, you confirm that you are in good physical condition and have no known medical condition that would prevent you from safely participating in the activities offered. You acknowledge and voluntarily accept the risks associated with physical exercise, including the risk of injury, and agree to consult your doctor before beginning any new fitness regimen. You also agree to inform our instructors of any injuries, health concerns, or pregnancy before commencing any class. BBOUNCE and its employees or agents shall not be held liable for any injury or medical condition arising out of your participation, except in cases of proven gross negligence.

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5. Personal Data and Privacy

We collect, use, and disclose personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA). By using our Services, you consent to the collection and use of your personal data as outlined in our Privacy Policy. This includes data necessary for class bookings, payment processing, service improvement, and communication of relevant offers or operational updates.

You may request access to your personal data, corrections, or withdrawal of consent at any time by contacting our Data Protection Officer. All reasonable efforts will be made to comply with your requests in accordance with the PDPA.

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6. Intellectual Property

All content, branding, and intellectual property found on our website, mobile application, social media platforms, or in our studio—including logos, videos, programme formats, training methods, and other proprietary materials—are owned by or licensed to BBOUNCE. You may not reproduce, distribute, modify, or publicly display any of this content without our prior written consent. Unauthorised use of our intellectual property may result in legal action, including claims for damages or injunctions to prevent further misuse.

 

7. Acceptable Use

You agree to use our Services only for lawful purposes and in a manner that does not interfere with or restrict the use of the Services by others. You must not misuse our digital platforms by knowingly introducing viruses, attempting unauthorised access to our systems, or engaging in activity that could damage or disrupt our operations. Any abuse or violation of this acceptable use policy may result in immediate suspension or termination of your access to our Services.

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8. Service Availability and Changes

While we strive to ensure uninterrupted and reliable access to our Services, we do not guarantee that our website, app, or studio classes will always be available or free from errors. We may need to suspend access for maintenance, upgrades, or due to operational issues. We reserve the right to modify, suspend, or discontinue any aspect of the Services at our discretion and without prior notice.

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9. Indemnification and Limitation of Liability

You agree to indemnify and hold harmless BBOUNCE, its directors, officers, employees, consultants, suppliers, licensors, contractors, partners, affiliates, agents, and representatives from any and all claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with:

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• your access to, use of, or participation in any Services or studio activities;

• your violation of any of these Terms or applicable laws;

• any infringement by you of the rights of a third party (including intellectual property or personal rights);

• bodily injury, property damage, or death resulting from your actions or omissions;

• any misuse of the Services by any person using your account with your authorisation or due to your negligence.

 

The Services, website, and studio are provided on an “as is” and “as available” basis. We make no warranties, whether express or implied, regarding the Services, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, BBOUNCE and its affiliates shall not be liable for any direct, indirect, incidental, punitive, or consequential damages, including but not limited to loss of income, loss of data, loss of goodwill, or personal injury, whether arising from contract, tort, negligence, strict liability, or otherwise, resulting from or related to:

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• your use or inability to use our Services;

• any unauthorised access to or use of our servers and/or personal data;

• statements or conduct of any third party on our Services;

• the performance or non-performance of our Services;

• any third-party products, services, or websites linked to or from our platforms.

 

In the event that any liability is imposed by law which cannot be excluded, our total liability to you for any claim or series of related claims shall not exceed the amount you have paid to us in respect of the Services directly giving rise to such claim.

 

10. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Singapore. Any disputes or claims arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

 

11. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed and the remainder of these Terms shall remain in full force and effect.

 

12. Entire Agreement

These Terms, together with our Privacy Policy and any other policies or notices explicitly incorporated herein, constitute the entire agreement between you and BBOUNCE Pte Ltd regarding the use of our Services and supersede any prior or contemporaneous agreements, communications, or understandings—whether written or oral—relating to the subject matter herein. No amendment or modification to these Terms shall be effective unless made in writing and published by BBOUNCE.

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13. Survival

The provisions of these Terms which by their nature are intended to survive termination or expiration of this agreement shall remain in full force and effect, including but not limited to those relating to intellectual property, indemnities, limitation of liability, governing law and jurisdiction, and privacy.

 

14. Waiver

No failure or delay by BBOUNCE in exercising any right, power or remedy under these Terms shall operate as a waiver of such right, power or remedy. Any waiver must be expressly made in writing and signed by an authorised representative of BBOUNCE. A single or partial exercise of any right, power or remedy does not prevent further exercise of that or any other right, power or remedy.

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15. Changes to the Terms

We reserve the right to amend these Terms at any time. Updates will be posted on our website with the effective date revised accordingly. Your continued use of the Services after such changes constitutes your acceptance of the updated Terms.