This Privacy Policy sets out the basis upon which BBOUNCE Pte Ltd (“BBOUNCE”, “we”, “our”, or “us”) collects, uses, discloses, and otherwise processes personal data in accordance with the Personal Data Protection Act 2012 of Singapore (the “PDPA”). We are committed to safeguarding your personal data and ensuring that your privacy is protected. By interacting with us, submitting information to us, or signing up for any products or services offered by us, you agree and consent to BBOUNCE, as well as our authorised service providers and third parties, collecting, using, disclosing, and sharing your personal data in the manner set forth in this Privacy Policy.

 

1. Personal Data We Collect

We may collect personal data that you knowingly and voluntarily provide through various means, including but not limited to our website forms, class registration, membership sign-up, feedback submissions, surveys, email communications, and interactions at our studio. The types of personal data we may collect include:

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• Your full name and identification information;

• Contact details such as phone number, email address, mailing address;

• Date of birth and gender;

• Health and medical information relevant to fitness activity (e.g. injuries or limitations);

• Billing and payment details including bank or card information;

• Profile preferences, activity logs, and attendance records;

• Photographs or videos taken at our events or classes (with prior notice or consent);

• Any other information necessary for us to provide services or respond to your requests.

 

In addition to the data you provide, we may collect certain technical and browsing information automatically when you visit our website, such as your IP address, browser type, time spent on pages, links clicked, and cookies or similar technologies that enhance functionality.

 

2. Purposes for Collection, Use, and Disclosure

Your personal data is collected for the following purposes:

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• Account Management & Membership Services:
  To register, verify, and manage your user or member account with BBOUNCE, including processing class bookings, issuing invoices or receipts, and facilitating studio access.

• Service Provision & Customer Support:
  To deliver our fitness classes, workshops, retail purchases, and related wellness services, including managing your preferences, addressing enquiries, and providing after-sales support.

• Marketing & Communications:
  To send you promotional materials, newsletters, event invitations, updates on new classes or merchandise, and special offers—only with your express or deemed consent under the PDPA. You may opt out at any time.

• Legal & Regulatory Compliance:
  To fulfill legal obligations and respond to requests from regulatory bodies or law enforcement, including safeguarding against fraud, ensuring safety, and handling disputes.

• Analytics & Business Improvements:
  To monitor usage of our website and services, conduct market research, improve our offerings, and develop new features or content tailored to user preferences.

 

We will seek your consent before using your personal data for purposes that are not stated above, unless the intended use is required or permitted by law.

 

3. Consent

Your provision of personal data to us signifies your consent to our collection, use, and disclosure of that data for the stated purposes. Consent may be provided expressly (e.g. by ticking a checkbox or signing a form) or deemed (e.g. by continuing to use our services after being notified of the policy). You may withdraw your consent at any time by contacting us. Please note that withdrawal of consent may limit our ability to provide certain services to you, including membership, class access, and promotional updates.

 

4. Disclosure of Personal Data

We do not sell your personal data to third parties. However, we may disclose your personal data to:

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• Our service providers, contractors, and partners who assist in delivering our services (e.g. payment gateways, email marketing platforms, IT support, class booking systems), strictly on a need-to-know basis and bound by confidentiality agreements.

• Professional advisors and auditors engaged by us for operational, legal, or regulatory compliance.

• Public agencies or law enforcement authorities, where required under applicable laws or where necessary to protect our rights and the safety of our customers or community.

 

We take reasonable steps to ensure that any third parties engaged are contractually bound to comply with PDPA requirements and treat your personal data with care and respect.

 

5. Data Retention

We retain personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. This may include:

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• The duration of your membership or active use of our services;

• Statutory limitation periods for compliance with legal obligations;

• Internal audits, record-keeping, or business analysis.

 

Upon the expiry of the retention period or when personal data is no longer needed, we will ensure that it is securely destroyed or anonymised.

 

6. Access and Correction Requests

You have the right under the PDPA to:

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• Access your personal data in our possession or control, and

• Request corrections to your data if it is inaccurate or incomplete.

 

Requests for access or correction should be submitted in writing to our DPO. To ensure security, we may need to verify your identity before processing the request. In certain cases, we may charge a reasonable fee for processing access requests.

 

We will endeavour to respond to your request within a reasonable time, usually within 30 days.

 

7. Protection of Personal Data

We implement reasonable administrative, physical, and technical safeguards to protect personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks. These include:

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• Secure servers and data encryption;

• Password-protected systems and restricted staff access;

• Regular monitoring and cybersecurity measures.

 

Nevertheless, you should be aware that no system can be guaranteed to be fully secure. We advise you to take your own precautions when sharing information online, and to notify us immediately of any suspected data breaches involving your account.

 

8. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar technologies to enhance your user experience and collect non-personal information for analytics and advertising. Cookies allow us to:

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• Recognise your browser and settings;

• Track site traffic and user activity patterns;

• Personalise content and remember preferences.

 

You may choose to disable cookies through your browser settings, but some features of our website may not function properly as a result.

 

9. Transfer of Data Outside Singapore

In some circumstances, your personal data may be transferred to and stored in servers or data centres located outside of Singapore, especially where we use third-party service providers or cloud platforms. We will ensure that such transfers are made in compliance with the PDPA and that the receiving jurisdictions have comparable data protection standards or appropriate contractual safeguards in place.

 

10. Third-Party Sites and Services

Our website may contain links to third-party websites or social media platforms (e.g. Instagram, payment portals). Please be aware that we are not responsible for the privacy practices of such third parties. We encourage you to read their privacy policies before providing any personal data.

 

11. Updates to This Privacy Policy

We reserve the right to amend this Privacy Policy from time to time to reflect changes in applicable laws, our internal policies, or services. The latest version will be posted on our website, and the date of the last update will be indicated at the top of the policy. Your continued use of our services following any updates constitutes acceptance of the revised terms.

 

12. Contacting Us

If you have any questions or concerns about this Privacy Policy, your personal data, or wish to make an access, correction, or withdrawal request, please contact us at bbouncestudio@gmail.com.

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